Frequently Asked Questions
What Shipping Methods Are Available?
We will ship your item(s) via our preferred delivery service provider. Please refer to our ‘Shipping, Delivery and Return Policy’ for details.
How Long Will it Take To Get My Package?
Delivery timeframes are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within seven (7) business days of the date of your order, depending on the location on where your order is being shipped. “Business day” means Monday to Friday, excluding holidays. Please note we do not ship on Saturdays and Sundays.
Delivery timeframes may vary due to carrier shipping practices, delivery location, method of delivery/ your shipping option(s), and the items ordered. Products may also be delivered in separate shipments.
Do note that international orders may be subject to customs clearance procedures that can cause delays in delivery.
All the rules and conditions of each shipping company apply to customer. Kindly note that we will not be held responsible for any delay caused by goods withheld due to customs restrictions or unforeseen delays caused at the delivery service provider’s end.
How Do I Track My Order?
After your order has been accepted, we will provide you with a tracking number to monitor the status of your order.
How Do I Place an Order?
All orders must be placed via our Healthfoods Asia Website listed below. We will not fulfill orders made via other means.
Who Should I Contact if I Have Any Queries?
Please contact us at firstname.lastname@example.org if you have any queries.
Do I Need an Account to Place an Order?
You do not an account to browse for products and access information contained on our website.
However, you would need to open an account in order to make a purchase. Opening an account is FREE and will enable you to store your details and save time for subsequent purchases, manage your personal preferences and receive updates and exclusive promotions from Healthfoods Asia.